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How can we help you?

Follow the great tips on our FAQ page to set up a smart and efficient development pipeline, and ultimately ship better and more performant applications

General

Is there a possibility to rent a Simulated Reality Development Kit for evaluation?


Yes, that is certainly possible, although we do ask a fee. Please contact us via info@dimenco.eu for specific details.




What are the product specifications?


  • 32” 8K Light field 3D panel
  • Nvidia Geforce RTX 2080 Ti 0
  • Intel i7 8700 (6-cores @ 3.2-4.2 Ghz)
  • 2x Eye tracking sensor
  • Hand tracking sensor
  • Spatial sound 12 speaker array + LFE
  • 4-CH Microphone array
  • 1Gb ethernet + WIFI - 4 x 3.0 USB




What's in the box?


Besides the amazing 32" 8K Development Kit, you will find both US and EU power cables and a Quick Guide to get you started.




What is Simulated Reality?


Simulated Reality display technology lets the user interact with 3D objects in a virtual environment, without the need of any headwear or other wearables. Making it a fully natural and immersive experience.




What differentiates SR from VR?


Doing VR without a headset is a longterm goal in the immersive tech industry. This 8K 3D light field technology simulates reality on a 4K resolution per eye. The user can look around any 3D object like in VR, but without the need for wearables the experience is more natural, and in that way more pleasant (and hygienic).





Software & Development

Can I port my existing application to Simulated Reality?


In principle, any application you have developed yourself with Unity or Unreal engine can be ported to Simulated Reality using the plugins provided. For other 3D applications, we recommend you contact us via support@dimenco.eu to evaluate the complexity.




What kind of video format does your 3D solution support?


Side-by-side Stereoscopic 3D in a 7680x2160 format works best, although any side-by-side video in any resolution and aspect ratio should work.




Are you open source compliant?


Our software is currently not completely open-source, however some parts of it have been made publicly available to make it easier to develop Simulated Reality applications.




Can I develop SR applications without owning an Simulated Reality Development Kit?


Yes, you can design and compile applications without owning an Simulated Reality Development Kit, however it is much easier to provide users with the desired experience when you have access to this device.




Which versions of Unity Unreal Engine and Unity do you support?


Currently our plugins are only tested for Unreal Engine 4.22, 4.24 and Unity 2019.3.0f.




Which development platforms does the SR SDK support?


Currently, we support Unity and Unreal Engine with plugins. Although any application can be developed using the SR SDK & API, consider using our Unity or Unreal Engine plugins if you start developing




Which development platforms does the SR SKD support?


Currently, we support Unity and Unreal Engine with plugins. Although any application can be developed using the SR SDK & API, consider using our Unity or Unreal Engine plugins if you start developing.




Is there a SR player available?


The SR player will soon be available via https://developer.dimenco.eu/




What operating systems does the SR SDK support?


Our software currently only supports Windows.




What functionalities does our API include?


Our SR SDK currently provides access to APIs for eye-tracking, hand-tracking and tools for visualizing objects using Simulated Reality.




How can I download the SR SDK?


The SR SDK is pre-installed on every device and the latest version can be downloaded via https://developer.dimenco.eu/




What does the SR SDK include?


The SR SDK includes development tools for developing Simulated Reality applications, this includes libraries and headers providing access to the Simulated Reality API plus examples and documentation to get you started.





Hardware

What’s the maximum depth of the display?


There is no theoretical limit, although not all depths will look and feel comfortable.




How does the sound system work?


The sound system will convert stereo (2.0 or 2.1) to 3D audio. The best input is binaural stereo, either binaural recordings or synthesized binaural stereo. The latter can be created in the game engines with special audio plugins.




Can I connect a keyboard & mouse?


Yes, you can and it is highly recommended for developing applications.




Is Wi-Fi included


Yes!




What is the best viewing distance?


We advise a viewing distance of 70 cm.




Can I connect my headphones?


Yes, you can.




Can I still use 2D functionalities?


Yes, you can switch from 2D to 3D and vice versa.





Orders, Shipping & Support

What do I do if the SR Development Kit breaks?


Take a few photos and reach out to support@dimenco.eu for a repair management advice.




How can I get in touch for additional support?


Please send your questions to support@dimenco.eu We always try to answer within 1 business day.




What does the hardware warranty cover?


We warrant for a period of twelve (12) months according to the general terms and conditions dated 1 October 2016.




What about customs duties and VAT?


The purchase price excludes taxes and fees but includes shipment duties for North America and EU.




How is the SR Development Kit shipped?


Via TNT (EU) or UPS (North America) Economy Express, securely packed with packaging material.




When will I receive my order?


This depends on availability. You will be contacted.




Do I need to pay extra for the shipment?


Only when a shipment is outside North America and EU.




What are the payment conditions?


€ 1.999 / $2,249 down payment per device (non-refundable). Reservations are made and final when payment is received. The remaining balance is 30 days after arrival.




Can I receive an invoice instead of ordering via website?


Yes, please reach out to info@dimenco.eu




How can I place an order?


Via our order page (https://www.dimenco.eu/checkout) or send a message to info@dimenco.eu





Still need help?

For more information about our company, products or potential partnerships, please get in touch! We look forward to hearing from you.

+31 (0)40 40 11980
info@dimenco.eu

De Run 4281
5503 LM Veldhoven
The Netherlands

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